For customers using this store, for consistent customer care, applied consistently, shipping is available only to valid addresses in the United States. Equally important, to set a clear expectation, free standard shipping is provided on every U.S. order with no minimum purchase.
Cancellations, Returns, and Taxes: Key Details
To keep expectations transparent, to set a clear expectation, expressed in customer-ready terms, an order may be cancelled before shipment. Consistent with this approach, for straightforward administration, after shipment, returns and exchanges follow our Refund Policy. Operationally, for consistent customer care, taxes are collected as required by applicable law.
Our Tracking Standard
To make the process easy to understand, for consistent customer care, set out transparently, A tracking number is provided for every order after shipment. Where relevant, for customer clarity, tracking may take a short time to become active in the carrier system.
About Order Processing
For customers using this store, for customer clarity, described in practical language, orders submitted through the store are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.
Address Accuracy and Delivery Issues Information
For a predictable shopping experience, within the process described here, used as the operative rule, customers are asked to provide a complete U.S. delivery address. Equally important, for shoppers reviewing this page, send your request to our customer-care team promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.
What to Know About Estimated Transit Time
For a predictable shopping experience, for consistent customer care, for day-to-day application, after the carrier receives the parcel, standard transit normally takes 4–6 business days. For the next step, to keep the record precise, carrier, weather, peak-volume, and address issues can affect estimates.
Business Identity and Support
The customer-facing rule is that for straightforward administration, described in practical language, Merchant identity: Sun Bum
To explain how this works, within the process described here, for day-to-day application, Email contact: Support@SunBmc.shop
To make the process easy to understand, under the store standard, as the store administers it, Support telephone: 7602753373
For consistent handling, for shoppers reviewing this page, read together with the page below, Business location and returns address: 1420 S Meridian St, Tallahassee, FL 32301, US
To make the process easy to understand, to set a clear expectation, for a clear commercial understanding, Customer assistance hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).