The practical standard is that throughout the applicable process, set out transparently, use the details below to contact customer care for order, shipping, return, exchange, payment, product-information, or privacy questions.
About Customer Care Hours
To keep expectations transparent, to keep the record precise, read together with the page below, customer care operates Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Chicago). In application, for eligible U.S. orders, messages arriving outside that window are reviewed during the next service period.
About Order Requests
In practical terms, as part of the customer agreement, as a firm service commitment, add the relevant order number and a concise description of the request, but keep full card details out of customer-care messages. In customer-facing terms, under the store standard, customers can request cancellation before shipment; after shipment, the Refund Policy applies.
Merchant Identity and Customer Care
The customer-facing rule is that within the process described here, stated directly, Trading name: Sun Bum
For consistent handling, as part of the customer agreement, described in practical language, Customer-care email: Support@SunBmc.shop
As a straightforward operating rule, for straightforward administration, for day-to-day application, Merchant phone: 7602753373
For clarity, for eligible U.S. orders, for a clear commercial understanding, Physical merchant address: 1420 S Meridian St, Tallahassee, FL 32301, US
As part of our service commitment, for a transparent checkout experience, for a clear commercial understanding, Customer assistance hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).