As a straightforward operating rule, within the process described here, expressed in customer-ready terms, these answers summarize our store policies. For completeness, throughout the applicable process, the full policy pages control if more detail is needed.
Can I cancel an order? Explained
As part of our service commitment, under the store standard, with the applicable scope identified, customers can request cancellation before shipment. Operationally, for a transparent checkout experience, after shipment, the Refund Policy applies.
What cannot be returned? Information
As part of our service commitment, within the process described here, with the applicable scope identified, custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.
What kinds of products are available? Explained
To explain how this works, for eligible U.S. orders, read together with the page below, our current assortment includes sun care, face and body sunscreen, mineral and chemical SPF options, lip care, after-sun care, and related hair and skin protection products for daily sun protection, outdoor exposure, after-sun soothing, and sun-conscious skin, lip, and hair care.
Our How long will my order take? Standard
To make the process easy to understand, as part of this policy, for a clear commercial understanding, processing takes 1–2 business days and standard transit normally takes 4–6 business days.
Can I return or exchange an item? Information
For consistent handling, for consistent customer care, for a clear commercial understanding, yes. At the same time, as part of this policy, our policy includes a 30-day no-reason return and exchange period after delivery.
What to Know About Will tax be charged?
To keep expectations transparent, for straightforward administration, for day-to-day application, taxes are collected as required by applicable law.
Who pays return shipping?: Key Details
The practical standard is that within our published terms, for a clear commercial understanding, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.
Our Approach to Will I receive tracking?
To keep expectations transparent, to keep the record precise, presented without ambiguity, yes. In support of that standard, as applied by this store, A tracking number is provided after every order ships.
Where do you ship and what does shipping cost? Explained
To make the process easy to understand, as part of this policy, presented without ambiguity, our fulfillment service ships only within the United States, and free standard shipping applies to every U.S. order.
When will a refund arrive? Information
To explain how this works, as part of this policy, read together with the page below, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.
Which cards and currency do you accept? Information
To make the process easy to understand, for consistent customer care, with the customer impact made clear, payments are in USD. For reference, within our published terms, eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
About Where can I find use, care, or safety details?
To explain how this works, as part of the customer agreement, set out transparently, review the applicable product page and packaging before use. Operationally, as part of the customer agreement, we state only the ingredients, directions, care guidance, and safety warnings supported by that product's current listing.
Business Identity and Support
In practical terms, for eligible U.S. orders, read together with the page below, Business name: Sun Bum
To avoid uncertainty, for customer clarity, as a firm service commitment, Contact email: Support@SunBmc.shop
The practical standard is that for shoppers reviewing this page, presented without ambiguity, Merchant phone: 7602753373
Our policy is designed so that to set a clear expectation, expressed in customer-ready terms, Merchant/return address: 1420 S Meridian St, Tallahassee, FL 32301, US
To avoid uncertainty, for customer clarity, with the applicable scope identified, Hours for customer care: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).